Shipping Policy
At Vayaanaa, we are committed to delivering your favorite fashion pieces with care, efficiency, and transparency. This Shipping Policy outlines the terms and conditions related to the processing, shipment, and delivery of your orders placed on our website.
Order Processing Time
All orders placed on Vayaanaa are processed within 1–3 business days from the date of order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Please note that during peak seasons, festive periods, or sale events, order processing times may be slightly extended due to high demand. However, we always strive to dispatch your orders as quickly as possible.
Shipping Time & Delivery
Once your order has been processed and dispatched, the estimated delivery timelines are as follows:
- Standard Delivery: 5–7 business days
- Remote or Rural Areas: 7–10 business days
Delivery timelines may vary depending on your location, courier partner availability, and other external factors. While we aim to deliver your order within the estimated time, unexpected delays may occur due to weather conditions, transportation issues, or logistical challenges.
Shipping Charges
We aim to keep our shipping charges simple and customer-friendly:
- Free shipping may be available on prepaid orders (subject to ongoing offers or promotions).
- Cash on Delivery (COD) orders may include a nominal additional charge.
The exact shipping fee (if applicable) will be clearly displayed at the checkout page before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation message via email or SMS containing your tracking details. This allows you to monitor the status of your shipment in real-time.
If you do not receive tracking information within the expected timeframe, you can contact our customer support team for assistance.
Delivery Attempts
Our courier partners will make multiple attempts to deliver your package. If the delivery fails due to reasons such as unavailability of the recipient, incorrect address, or refusal to accept the order, the package may be returned to us.
In such cases, re-shipping may be subject to additional charges.
Incorrect or Incomplete Address
Customers are requested to provide accurate and complete shipping details at the time of placing the order. Vayaanaa will not be responsible for delays, failed deliveries, or losses caused due to incorrect or incomplete addresses provided by the customer.
If you realize that you have entered incorrect details, please contact us immediately after placing the order. We will try our best to update the details before dispatch.
Delayed or Lost Shipments
While we partner with reliable courier services, delays may sometimes occur due to circumstances beyond our control. In rare cases where a shipment is lost in transit, we will investigate the issue with the courier partner and take appropriate action.
Depending on the situation, we may offer a replacement or refund as per our policies.
Partial Deliveries
If your order contains multiple items, it may be shipped in separate packages depending on product availability and warehouse location. You will be notified accordingly, and each package will have its own tracking details.
International Shipping
Currently, Vayaanaa primarily offers shipping within India. For international shipping requests, customers may contact our support team to check availability and applicable charges.
Packaging
We take great care in packaging your products to ensure they reach you in perfect condition. All items are securely packed to avoid damage during transit.
Contact Us
If you have any questions, concerns, or special requests regarding shipping, feel free to reach out to our customer support team. We are always here to assist you and ensure a smooth shopping experience.
Thank you for choosing Vayaanaa. We truly appreciate your trust and support!